Privacy Policy
Last updated: 5 September 2026
This Privacy Policy applies to the BARAAFO website, mobile application, and related ticket booking services
(together, “BARAAFO”, “we”, “us”, or “our”). BARAAFO is a bus ticket booking platform operating in
Somaliland and Puntland. This page contains the full privacy policy text required for our Google Play
application and website.
By using BARAAFO to search trips, book seats, manage bookings, send feedback, or sign in as an agent,
you agree to the collection and use of information as described in this policy.
1. Who we are
BARAAFO provides online and in-app bus ticket booking, trip search, seat selection, booking management,
customer feedback, and agent login services. You can contact us at:
2. Information we collect
We collect information that is needed to book tickets, confirm travel, process payments, and support customers.
2.1 Information you provide
- Passenger details: name, phone number, and email address used to issue and send tickets.
- Booking details: origin city, destination city, travel date, boarding and drop points, selected seats, fare, and ticket status.
- Account details: phone number or login credentials for customer or agent access, including Agent Login.
- Support and feedback: messages you send through Contact or Feedback, including any contact details you include.
- Payment details: mobile money or other payment references needed to confirm a booking. We do not store full card numbers on our servers when a payment provider processes the payment.
2.2 Information collected automatically
- Device information: device type, operating system, app version, and unique device or advertising identifiers used to run and secure the app.
- Usage information: pages or screens viewed, search and booking actions, crash logs, and diagnostic data.
- Approximate location: city or network-based location may be used to show nearby stations or relevant trips. Precise location is collected only if you grant permission in the app.
- Notifications: if you allow push notifications, we store a device token so we can send booking and trip updates.
3. How we use your information
We use personal information to:
- Search available buses and complete ticket bookings.
- Issue tickets and send booking confirmations by SMS, email, or in-app notification.
- Let you view, manage, or cancel bookings through Manage Booking.
- Process payments and confirm paid seats with bus operators.
- Provide Agent Login so authorized agents can book on behalf of passengers.
- Respond to Contact and Feedback requests.
- Prevent fraud, duplicate bookings, and unauthorized access.
- Improve trip availability, pricing display, and app performance.
- Comply with legal, accounting, and transport operator requirements.
We do not sell your personal information to third parties.
4. How we share information
We share information only when it is needed to provide the booking service:
- Bus operators and agents: passenger name, phone, seat, and trip details so the operator can board the correct passenger.
- Payment providers: amount, phone number, and transaction reference needed to complete mobile money or other payments.
- Service providers: hosting, SMS, email, analytics, and crash reporting vendors who process data on our instructions.
- Legal authorities: when required by law or to protect passengers, operators, or BARAAFO against fraud or abuse.
Google Play and device platform services may receive limited technical data as part of app distribution,
crash reporting, or store services. Those services are governed by their own privacy policies.
5. Permissions used by the mobile app
Depending on the device and the feature you use, the BARAAFO app may request:
- Internet / network access: to search trips, book seats, and manage bookings.
- Notifications: to send ticket and trip updates.
- Location (optional): to help show nearby stations or relevant routes. You can refuse this permission and still book tickets by selecting cities manually.
- Phone / SMS related access (if shown on your device): only to support ticket messages or payment confirmation where the feature requires it.
You can change or withdraw permissions at any time in your device settings. Some features may not work without the related permission.
6. Data retention
We keep booking and passenger records for as long as needed to fulfill the trip, handle refunds or disputes,
meet accounting and legal obligations, and prevent fraud. Support messages are kept for as long as needed
to resolve your request. Device tokens and unused login sessions are removed when they are no longer required.
7. Security
We use reasonable technical and organizational measures to protect personal information, including access
controls, encrypted connections where supported, and restricted staff access. No method of transmission
or storage is completely secure. Please keep your phone and Agent Login credentials confidential.
8. Your rights and choices
Subject to applicable law, you may:
- Request access to the personal information we hold about your bookings.
- Ask us to correct inaccurate passenger or contact details.
- Request deletion of your account or personal data, except records we must keep for tickets, payments, or law.
- Opt out of marketing messages. Transactional ticket and trip messages may still be sent.
- Turn off location, notifications, or other permissions in your device settings.
To exercise these rights, email info@baraafo.com from the phone number
or email used on your booking, or use the Contact page.
9. Children
BARAAFO is a general ticket booking service and is not directed at children under 13. We do not knowingly
collect personal information from children. If a parent or guardian believes a child has provided us
information, please contact us and we will delete it where required.
10. Cookies and similar technologies
Our website may use cookies or similar technologies to keep a session active, remember search choices,
and improve site performance. You can block cookies in your browser. Some booking features may not work
correctly if cookies are disabled.
11. International processing
Our servers, SMS, email, and payment partners may process information in countries other than where you
booked your ticket. We take steps to ensure that any such processing remains consistent with this policy
and applicable data-protection requirements.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page
with a new “Last updated” date. Continued use of the website or app after an update means you accept
the revised policy.
13. Contact us
If you have questions about this Privacy Policy or about how BARAAFO handles personal information, contact: